Complaints policy

At Hedgehog, our goal is to provide you with the best possible customer service. However, there may be times where you wish to complain. Any complaints submitted to us will be taken seriously and we will try to resolve it as quickly as possible. 

How do I make a complaint?

If you have a complaint about our service, you can send us your complaint by:

  • emailing us at complaints@hedgehog-invest.com

  • sending us a letter to: Hedgehog Invest Limited, 167-169 Great Portland Street, 5th Floor, London W1W 5PF.

Investigation

When we receive your complaint, we will acknowledge receipt and, where required, we will commence an investigation. The FCA requires us to respond within eight weeks but we will do our best to respond before this. If you are unhappy with our response, or we have not sent you a final response within eight weeks of your original complaint, you have the right to refer your complaint to the Financial Ombudsman Service. You have six months to do this from the date our final response is issued, or date of your original complaint if you have not received a response from us. 

Financial Ombudsman Service

The Financial Ombudsman Service is an independent service, established by the UK Parliament, for settling disputes between UK-based financial companies and their customers. Hedgehog is bound by any determination made by this service, which is provided free of charge.  You can contact the Financial Ombudsman Service directly as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Hedgehog is the trading name of Hedgehog Invest Limited, which is registered in England and Wales under company number 13336465 and has its registered office at 167-169 Great Portland Street, 5th Floor, London W1W 5PF. Hedgehog Invest Limited (FRN 961050) is an Appointed Representative of Khepri Advisers Limited (FRM 692447) which is authorised and regulated by the Financial Conduct Authority of the United Kingdom.
Copyright © 2022 Hedgehog Invest Limited. All rights reserved.

Your capital is at risk and investments are not protected by the Financial Services Compensation Scheme (FSCS). The value of your investments can go down as well as up, so you could get back less than you invested. Stated returns are forecasted and may not reflect the reality of your return on investment. Nothing contained in the Hedgehog website constitutes investment legal, tax or other advice, or recommendation on the merits, suitability or appropriateness of any investment product. The information contained herein should not be relied on when making any investment or other decision. If you require any investment or other advice, you should contact your financial or other professional adviser.

Only qualified investors in the UK, US and Switzerland are eligible.

Hedgehog is the trading name of Hedgehog Invest Limited, which is registered in England and Wales under company number 13336465 and has its registered office at 167-169 Great Portland Street, 5th Floor, London W1W 5PF. Hedgehog Invest Limited (FRN 961050) is an Appointed Representative of Khepri Advisers Limited (FRM 692447) which is authorised and regulated by the Financial Conduct Authority of the United Kingdom.
Copyright © 2022 Hedgehog Invest Limited. All rights reserved.

Your capital is at risk and investments are not protected by the Financial Services Compensation Scheme (FSCS). The value of your investments can go down as well as up, so you could get back less than you invested. Stated returns are forecasted and may not reflect the reality of your return on investment. Nothing contained in the Hedgehog website constitutes investment legal, tax or other advice, or recommendation on the merits, suitability or appropriateness of any investment product. The information contained herein should not be relied on when making any investment or other decision. If you require any investment or other advice, you should contact your financial or other professional adviser.

Only qualified investors in the UK, US and Switzerland are eligible.